WOW air has ceased operations – leaving thousands of passengers stranded and out of pocket.
After going bust today (Thursday 28), the Icelandic airline has issued advice to customers.
Here’s everything you need to know about “rescue flights” and compensation.
What has WOW air said about its closure?
The budget airline has issued the following statement: “Wow Air has ceased operation. All Wow Air flights have been cancelled.
“Passengers are advised to check available flights with other airlines.
“Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances.”
How can affected WOW air customers claim compensation?
WOW Air advised passengers to contact their credit card companies over refunds.
A statement read: “Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
“Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive.
“Those passengers are advised to contact their travel agent to arrange an alternative flight.
“Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption.
“However, such compensation is often limited.”
Passengers should also consider making a claim with their travel insurers.
Those who have signed up to Scheduled Airline Failure Insurance (SAFI) are likely to be protected.
This policy tends to cover the cost of the purchased tickets.
Some schemes will also reimburse travellers with the cost of purchasing new flights back to the UK.
It’s worth calling your travel insurer to see if there’s anything they can do.
Finally, those who have booked a package trip may also be entitled to money back.
As these holidays are often ATOL protected, the travel company is responsible for your flight arrangements.
According to the Civil Aviation Authority, this “ensures you do not lose money or become stranded abroad if your ATOL holder collapses”.
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