Fairmont Orchid appoints new general manager

Fairmont Orchid on the Kohala Coast of the Island of Hawaii has named Charles Head as general manager.

Head assumed the new position on Dec. 13, supervising all departments at the 540-room luxury resort.

“Charles is a well-seasoned hotelier who brings incredible hospitality experience along with a demonstrated track record of effective leadership and a keen understanding of the Hawaiian culture to this role,” Michael Pye, area general manager for Fairmont Hawaii, said in a statement.  

Head comes to the Fairmont Orchid with more than three decades of hospitality experience, most recently serving as general manager at Claremont Club and Spa, a Fairmont Hotel in Berkeley, Calif. Prior to the Claremont, Head was general manager at Fairmont Kea Lani on Maui. He originally joined the Fairmont team in 1996.

“The islands have always had a special place in my heart because my wife and I raised our two children here,” Head said in the statement. “I look forward to deepening our property’s community engagement, elevating our service offerings and further immersing myself in this unmatched destination.”

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