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This week on Trade Secrets, hosts Emma Weissmann and Jamie Biesiada are tackling all things client relations with Jennifer Jacob. Jennifer is the COO and co-founder of Tique, a travel advisor brand and systems design studio, and the former founder of Explorateur Travel. They tackle qualifying clients, keeping track of — and using — client data and breaking up with clients. You’ll also learn about Jennifer’s “pushback channel,” which often leads to the “bless and release.” Hear about all that and more this week on Trade Secrets.

Additional resources

Tique on Instagram and on the web

Jennifer’s book recommendations, “Crucial Conversations” and “Radical Candor”

Trade Secrets episode on charging fees

Explorateur Travel, the agency Jennifer founded

From TravelAge West: New travel advisor businesses that will help the industry build back better

From TravelAge West: Five ways for travel advisors to deal with (or fire) problematic clients

Travefy’s webinar on firing clients

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