Norwegian Air is apologizing after an 82-year-old woman in a wheelchair was brought to the wrong airport gate atOrlando International Airport and missed her flight to London on July 14.
Brian Moorhead told Fox 35 that his mother called him saying the flight left without her. He had dropped her off hours earlier.
“She’s tough and she was in tears crying,” he told the outlet. “She was taken to the wrong gate.”
“When I looked at the boarding pass, it was gate 96,” he added. “The person who wrote the number on the boarding pass, (the 6) could look like a 4 if you look at it the wrong way.” He had to buy a second ticket for her, which cost him $440.
After initial confusion about what happened, Norwegian has since spoken out about the incident and refunded the second ticket.
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