Petty Theft by Cabin Crew Cost Cathay Pacific ‘Untold Hundreds of Millions’

Second only to pilots, flight attendants are the savviest frequent flyers out there. You may think you know a thing or two about dealing with long flights and how to find cheap tickets, but no one knows the ins and outs of air travel and airline service better than the people who get paid to do it.
From dealing with ridiculous passenger complaints to having to resolve all kinds of issues, your flight attendant has quite a bit of knowledge that they’re usually more than willing to share. There may be some information, however, that they’re less likely to volunteer, but it’s useful all the same. Learn how to better navigate the nerve-wracking and often exhausting experience that is air travel with these 25 things your flight attendant won’t tell you.
New Zealand Railway, Tranz Alpine

Cathay Pacific is laying down the law on flight attendants who help themselves to cabin amenities after at least six crew members were caught red-handed this past weekend.

The half dozen employees, which included both junior and senior cabin crew members, were placed under investigation Saturday after professional security teams at Hong Kong International Airport conducted spot checks and found airline belongings in their possession.

“In view of an increasing number of reported losses of company property, we have informed our cabin crew that random inspections will be carried out,” a Cathay Pacific spokesperson stated.

Many airline employees have long considered cabin “freebies” to be an unofficial perk of the job, according to the South China Morning Post. But pilfered cutlery, wine glasses, wet wipes, Cathay-branded pens, bottles of champagne and even personal-sized Häagen-Dazs ice cream containers has cost Hong Kong’s flagship carrier “untold hundreds of millions” of Hong Kong dollars over the years, the airline said.

Saturday’s crackdown took place after Cathay issued a memo to staff members in January about the “unfortunate increasing trend of company property discrepancies.” Employees were warned that security teams would be authorized to inspect crew members upon leaving the aircraft “for any items that you may have in your possession when you have been or are on company property.” The only items crew members are allowed to keep are crew-designated catering such as water, fruit and film-wrapped sandwiches. Even packaged peanuts and perishable goods are off-limits to flight attendants.

“Zero tolerance means you are not permitted to take off the aircraft any item other than what the company has authorized as per the policy,” said Ed Higgs, Cathay’s general manager of inflight services. “If anyone removes company property, irrespective of the value or if you believe it will be thrown away, you will be subject to discipline which may include termination.”

Vera Wu Yee-Mei, chairperson of the Cathay Pacific Flight Attendants Union representing 7,000 of Cathay’s 10,000 staff members, said she supported the airline’s decision. “All staff understand there is a policy posted very clearly on the company intranet,” she said. “You would be putting your career in a very risky position, just for water, bread or a pen.”

However, Wu raised concerns about how searches would be conducted by the airline’s security teams. The union is pursuing legal guidance on the issue, and has suggested that independent witnesses be present during the search process.

Wu also hinted that the airline’s new stringent policies may be due to cost concerns. “The company always talks about costs, and maybe lately they find the discrepancies are increasing,” she said.

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