Demand for family friendly corporate travel on the rise in APAC ·

Demand for family friendly corporate travel on the rise in APAC

Thirty-eight percent of travel managers across Asia-Pacific have reported an increase in enquiries about bringing family on a business trip, according to a new research from ACTE Global (Association of Corporate Travel Executives), in collaboration with American Express Global Business Travel (GBT).

The study, “Balancing Business Travel Tools & Policy for the Traveller Experience,” also revealed that 47 percent of travel managers in APAC reported an increase in enquiries about flexibility to mix business and leisure. Furthermore, 29 percent of travel managers in APAC reported an increase in concerns about work-life balance, highlighting the importance for employers to review ways to appropriately support business travellers.

Jo Sully, GBT’s Vice-President & Regional General Manager, Australia & Southeast Asia, said, “Life on the road for frequent business travellers can be isolating, and put strain on family life. So it’s unsurprising that we’re witnessing a steady rise in the number of requests to bring family along when travelling for work.”

“Having family with you on a business trip can make the journey more enjoyable and reduce feelings of disconnection. Of course, it’s essential that family time doesn’t distract or hinder the business objectives of the trip – and with simple time management this can be managed well, to great effect.”

Greeley Koch, executive director, ACTE Global, said: “Business travel can be exhausting and stressful, but pursuing a collaborative process can go a long way towards supporting healthy, rested and productive employees. A two-way dialogue that addresses both employee and employer requirements, however, can actually help all parties meet their objectives. In this case, compromise need not leave both sides unhappy.”

Additional findings from the research include:

Safety and security remain top priorities

Further driving the need for dialogue and collaboration is ongoing traveller concern about safety and security. The global travel landscape remains volatile and uncertain amid shifting geopolitical tensions, devastating natural disasters and an increasingly complex web of travel security policies worldwide. Nearly half (46%) of travel managers say they’ve seen an increase in enquiries about personal safety – down from the 51 percent who reported an increase in October 2017 and the 65 percent who did so in 2016. While the rate of growth may be slowing, it remains significant, demanding that travel managers grapple with an ever-evolving threat environment.

Adapting to new technologies

While increasing innovation and technological change may be creating instability in the corporate travel arena, it is also driving the evolution of travel programme development, ensuring travel policies continue to meet the needs and requirements of modern business travellers. The study revealed 70 percent of travel managers in APAC have reported an increase in requests for improved traveller technology tools, and 76 percent plan to introduce, or have introduced, apps for booking travel.

Jo added, “Business travel continues to be a key driver of growth for many companies worldwide. The people within organisations that are conducting frequent business travel are providing a key role in overall growth, and it’s important for companies to provide them with the support they need to remain productive and motivated. It’s important for companies to maintain a regular and open dialogue with their travellers to ensure company policies and tools remain appropriate and relevant.”

About “Balancing Business Travel Tools & Policy for the Traveller Experience”

ACTE surveyed its global membership from 13 to 30 March 2018. A total of 200 corporate travel managers worldwide (North America, 54 percent; EMEA, 30 percent; APAC, 11 percent) responded to the survey.

ACTE Global and American Express Global Business Travel are pleased to support ECPAT, a global organization dedicated to research, advocacy and action to end the commercial sexual exploitation of children, with its Modern Business Traveller series. For each survey participant, ACTE Global donated $2 to ECPAT, with American Express Global Business Travel matching the donation for a total of $800.

About the Modern Business Traveller Programme

The modern business traveller series is a research programme investigating the needs and behaviours of today’s business travellers, and explores how travel managers can respond proactively. The first output, Meet the Modern Business Traveller, was published in October 2016 and introduced the concept of a new kind of corporate traveller. Serving the Multifaceted Modern Business Traveller, published in April 2017, explored how ACTE members were facilitating this traveller’s quality of life concerns. Take the Lead on Duty of Care for the Modern Business Traveller, released in August 2017, focused on persistent traveller concerns about personal safety and examined what travel buyers are doing to respond to those concerns. A fourth instalment, Managing the Modern Business Traveller, revealed how travel managers are addressing the expectations of modern business travellers to adapt and develop travel policy and to retain and improve compliance levels.

About American Express Global Business Travel

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 140 countries worldwide, GBT empowers customers to take control of their travel programmes, optimising the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.
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American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license.

About ACTE Global

ACTE Global (Association of Corporate Travel Executives) has a 30-year reputation for leading the way corporate travel is conducted. As a global association comprised of executive-level members in more than 100 countries, ACTE Global pioneers educational and technological advances that make business travel productive, cost-effective and straightforward. ACTE Global advocacy and initiatives continue to support impactful changes in safety and security, privacy, duty of care and compliance along with traveller productivity that supports global commerce.

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