Center Parcs issues new update on reopening but certain facilities remain closed

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Center Parcs is set to reopen its doors to holidaymakers once more following Prime Minister Boris Johnson’s announcement of the “roadmap” out of lockdown. In the immediate hours after the speech, the family holiday provider said it was “planning to reopen our UK villages and welcome our guests back from April 12”.

However, it added: “We are planning for this date and working through the detail to understand exactly what this means for breaks from April 12 onwards.”

Since then, in a new update the holiday park operator, which has five sites across the UK, has issued further information for holidaymakers impacted by cancellations, as well as those who are now able to go ahead with their plans.

In its latest update, which was published on February 24, Center Parcs explained: “Following the Government announcement on their roadmap for re-opening society over the coming weeks and months, we are planning to reopen our UK villages and welcome our guests back from April 12.”

The new reopening date applies to holidays at Sherwood Forest, Eleven Forest, Longleat Forest, Whinfell Forest and Woburn Forest.

“For guests due to visit on breaks prior to April 12 we will make contact via email over the next few days with instructions on how to cancel activities and restaurants and how to reschedule or cancel,” the update explains.

“All guests impacted by a closure will have the option to change dates with £100 discount or cancel and claim a full refund.”

There will also be some changes to onsite amenities for customers whose travel plans are able to go ahead from April 12.

Guests who are visiting one of the Centre Parcs sites between the reopening date and May 14 will be contacted “directly via email” to discuss how restrictions may impact their trip.

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“We hope to welcome guests to our lodges but hotel rooms and apartments will be unavailable,” Centre Parcs said.

“Only one household will be permitted per lodge.

“Our restaurants will operate a delivery service and hopefully open for outdoor drinks subject to the rule of six.

“Most outdoor activities will be available, [but] we don’t yet know if the Subtropical Swimming Paradise will be open.”

Further to this, guests with a booking of more than one household in a single lodge or a booking for a hotel room or apartment during this period will need to cancel or reschedule their trip.

Guests who have pre-booked activities, restaurants, spa sessions or treatments will also need to cancel.

“For guests due to visit on breaks May 17 and beyond some restrictions may be eased further but we will wait to hear from the government before confirming more on this,” it continued.

“All guests with an arrival date up to April 18, 2022, are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund six weeks before arrival.”

According to the Prime Minister’s roadmap, some camping, caravan and self-catering holidays will be able to go ahead from April 12.

However, he has emphasised this will only be the case if the “data” proves positive.

From May 17, should data continue to “satisfy the four tests” more of the leisure industry will reopen.

This would include hotels, hostels and B&Bs, as well as shared facilities onsite.

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