easyJet holidays boss urges government to reconsider quarantine rules

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easyJet holidays is just one of the big-name holiday providers in the UK that were left grappling to support customers while staying afloat in the midst of the pandemic. Though the introduction of travel corridors allowed some plans to resume, sudden changes can come at any moment.

This is why easyJet holidays’ customer director Matt Callaghan thinks that the government needs to take a more targeted approach when imposing quarantine rules.

At the moment, should a nation be rapidly axed from the travel corridor list, holidaymakers returning home will face 14 days of mandatory quarantine.

Those found to be in breach can face fines of up to £1,000.

It poses even more devastation for those who have yet to jet off on holiday, and now face cancelled plans if they want to sidestep the isolation rules.

“Travel Corridors are, I think, really important and they give customers the confidence they need to know about self-isolation measures and those sorts of things. But we also know that the Government has made last-minute changes,” Mr Callaghan told Express.co.uk.

He continued: “We called on the Government many weeks ago to shift to targeted regionalised and more predictable instructions for quarantine.

“It will also help confidence for the Government to set out clear quarantine criteria so we can anticipate and plan for changes.

“The announcements have been last-minute – announcements on the Thursday in place by the Saturday.”

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Though the holiday provider welcomes changes and says it will work in partnership with the Government, it has developed its own safety net to protect customers.

easyJet holidays has already put in place a number of COVID commitments vowing to cancel a holiday should sudden quarantine rules come in.

“Even where the FCDO advice permits travel, if at the point of departure there is a known requirement for routine quarantine or self-isolation either on arrival or when landing back home under UK governmental entry requirements guidance for your booked holiday destination, our standard response is that we’ll cancel your holiday,” states the holiday provider’s website.

“If it looks like you might be impacted by new government regulations, we’ll get in touch as soon as possible.

“We want to give your holiday the best chance as possible of going ahead so we’ll make a final decision on this in the week leading up to your scheduled departure.”

Other commitments include heightened in-flight and hotel cleanliness, heightened flexibility for customers travelling during the pandemic, and a wealth of up-to-date essential reading on its website.

easyJet holidays has also bolstered this with its new “Protection Promise” package, furthering flexibility for passengers by allowing them to cancel and amend travels right up until 28 days before departure free of charge.

“Through our COVID commitments and now building on that with our protection promise we are giving our customers as much flexibility so they know even with these last-minute Government announcements that can be made, we are there for them,” added Mr Callaghan.

With the unpredictability of travel corridors continuing on, for now, Mr Callaghan offered some crucial advice to those considering a holiday in the coming months.

“I think that package holidays are inherently the safer option for customers eager to get away,” he said.

Package holidays, such as those provided by easyJet holidays, which include ATOL and ABTA protection are likely to be the safest options.

Mr Callaghan added: “Just like in the UK things overseas do right now have to be a little bit different.

“We do that to be transparent but also with the confidence that by explaining how things will be different customers can know what to expect and have a very safe and enjoyable holiday with us.”

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