Fuming parent demands refund from attraction after son, 2, falls in sheep poo

A furious parent has demanded a refund and vowed to never return to a popular Yorkshire attraction after his two-year-old child fell into a "giant pile of wet and sloppy sheep poo".

The disgusted parent wants a refund and complained about his family trip to Yorkshire Sculpture Park (YSP), near Wakefield, in a recent review on the TripAdvisor website.

According to YorkshireLive, the review, posted on June 11, reads: "I have always admired this place for the wonderful scenery and creative art although the price has gone up due to Covid.

"The cafe (an open window) had no child friendly food and the staff members seemed more concerned about standing in the back and talking amongst themselves than actually doing their job roles.

"I found this extremely rude and disrespectful seeing as we had actually paid to be there.

"The worst part was my 2 year old little boy falling into a giant pile of wet and sloppy sheep poo, causing him to not only be covered in it but at risk of being ill and traumatised. He was extremely upset not to mention the fact we now have ruined clothing items."

The reviewer added: "I saw plenty of staff riding around on vehicles with nothing else in them so I politely suggest that you utilise your staff to clean up after the animals and at least form an actual designated pathway for all including especially prams and young children.

"I will not be returning and will be requesting an official refund for this occasion. I do hope you take ok board the review so as to make the place more suitable for all."

Other one star reviews left on the website this month saw other people complaining about the increase in fees, which came into force last year.

Previously, if you walked into the park on foot, it was free to enter, with fees only applicable to those who needed to park.

However, all visitors now have to pay £6 each.

One reviewer fumed: "Disgusted to find we had to pay £12 when on foot to walk the dog. It's an open space so no need to charge in order to collect track and trace details.

"Total farce and a disappointment to say the least."

Another added: "Used to be free to walk around. Now it's £6 for a ticket!

"We went for a walk and have always enjoyed the open space, however today we were turned away as the were (apparently full) despite the car park being almost empty and masses of open space!

"It was another case of Covid rules! How is it any different from every other park where you don't need to book or pay to walk around? Another money making scheme!"

Responding to the complaints about the increase in entry fees, YSP reminded paying customers that it is a charity and needs to "generate funds to survive".

It told reviewers: "We have lost £4 in every £5 since March and need support more than ever to get back on track and ensure our survival."

YSP also responded to the parent whose child fell in sheep poo.

They apologised for the "bad experience" and said it will address the alleged poor customer service with its team.

A spokesman for YSP also said that sheep can produce droppings and that it is possible to wander around the park while avoiding the animals.

The post on TripAdvisor said: "YSP is home to many different types of animal including sheep, cattle and geese which can produce droppings in the park.

"The sheep are restricted to the Country Park area, leaving a large part of the park free from livestock – including the Gardens, Hillside, Driveside, Lower Park and Upper Lake.

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"Unfortunately, we cannot restrict where flocks of wild geese go, but they tend to congregate around Lower Lake.

"At the Information Desk there are team members to help with free maps, route advice to avoid the sheep in the Country Park. We also have gallery team members across site to help visitors orientate and give access and ground condition advice."

The Yorkshire Sculpture Park (YSP) is an open-air gallery in West Bretton, Wakefield in West Yorkshire, England. It displays work by British and international artists, including Henry Moore and Barbara Hepworth.

Daily Star has also contacted YSP for further comment.

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