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TUI has been forced to cancel and amend holidays frequently throughout the last year due to changing coronavirus travel restrictions. In its latest update, the airline has confirmed further cancellations and suspensions to certain destinations due to travel advice from the Foreign, Commonwealth and Development Office (FCDO).
Which destinations has TUI cancelled flights to?
In a major update, all flights and holidays have been cancelled to Jamaica.
The news comes following the FCDO’s decision to advise against “all but essential travel to the whole of Jamaica based on the current assessment of COVID-19 risks”.
In an update to its website, TUI explained: “Holidays, including flight-only and accommodation-only bookings, to Jamaica due to depart on or before September 11, 2021 [will not be operating].”
The airline has also been pushed to make amendments to its holiday itineraries for Italy, Aruba, Abu Dhabi and Egypt amongst others.
Holidays, including flight-only and accommodation-only bookings, to Aruba due to depart on or before September 18, 2021, are now cancelled.
Holidays, including flight-only and accommodation-only bookings, to Naples, Italy due to depart on or before September 6, 2021, are cancelled.
Furthermore, holidays due to depart on or before September 25, 2021, to Abu Dhabi, Egypt, Cape Verde, Costa Rica, Cuba, Dominican Republic, Floria, India, Indonesia, Maldives, Mauritius, Mexico, Seychelles, Sri Lanka, Tanzania, Trinidad and Tobago, Tunisia, Turkey and USA are also cancelled.
TUI has further cancelled holidays to a list of destinations due to depart on or before October 31, 2021.
These include flights and accommodation-only bookings to Almeria and Girona in Spain, Calabria in Italy, Bulgaria, Sardinia and Sicily flights with TUI Airways, Malta flights with TUI Airways, Kvarner Bay in Croatia, Montenegro, Los Cabos in Mexico and Thailand.
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Is TUI offering refunds for cancelled holidays?
On its website, TUI states: “Please rest assured, if your holiday has been cancelled, we’ll be contacting you as soon as possible to discuss your options.”
The airline is continuing to offer its “Holiday Promise”.
This means that holidays will not go ahead if the FCDO advises against non-essential travel abroad, or if the government of a destination decides to enforce quarantine which can not be avoided with testing or vaccination.
The “Holiday Promise” is also applicable to countries where the borders close to UK arrivals, or a destination goes onto the red list.
In any of these situations, customers will have the chance to either switch their booking to another date “fee-free” or receive a full refund.
TUI adds: “If we need to cancel your holiday for any of these reasons, you don’t need to do anything.
“We’ll work through bookings in departure date order to proactively contact you as soon as we can.
“If you have an accommodation-only booking, which isn’t impacted by travel restrictions, and that you, therefore, don’t want to cancel, please give us a call.”
TUI is also offering flexibility by offering “fee-free changes” until April 2022 for package holiday, flight-only and accommodation-only customers.
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