British Airways chaos as airline suffers major outage – Heathrow flights impacted

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The company’s website and app were both down on Friday night. British Airways flights from Heathrow were grounded.

In a statement British Airways said: “We’re investigating and working hard to resolve a technical issue and apologise for the inconvenience.

“We will provide further updates as quickly as possible. We’re operating flights and checking customers in.”

Meanwhile Heathrow Airport said it was aware of the issue but said that its systems were operating as normal on Friday evening.

It tweeted: “Heathrow’s systems and air traffic control are operating as normal.

“We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”

On Twitter, Emily-Jane Logan tweeted: “Been sat in the aircraft for over two and a half hours now on the stand at Heathrow.

“Minimal information being released to passengers. Unacceptable.”

Twitter user ‘InspectorH’ said: “British Airways all systems down, stuck on the plane this evening.

“Flight BA0488 for over three hours with pilot giving blank answers every 15 minutes.”

Some people have suggested that the outage could be a cyber attack following Russia’s attack on Ukraine.

However, the airline denied that the problems on Friday evening were due to a cyberattack.

One Twitter user said: “Really shoddy British Airways for plane (2775) full of passengers on the tarmac at LHR for over an hour since landing with zero news about the buses supposed to be coming to liberate us. Please help.”

‘Worla’ tweeted: “Will flights be able to move and what are you doing for customers that have been delayed?”

Suzanne Kerins tweeted: “A technical issue? I’m at Heathrow Airport Terminal Five. Your staff are telling me no flights going because the entire computer system is down here.”

British Airways already suffered a systems failure this week while in 2017 a computer crash stranded 75,000 passengers.

In the 2017 crash all flights from Heathrow and Gatwick were cancelled and the airline asked passengers not to come to the airport.

Where should you go on your next holiday?

Now that the world has opened up again it’s time to pack those suitcases and head off on a well-deserved adventure. Where should you be jetting off to? Take our quiz and find out.


With endless culture, gorgeous beaches and weather to die for, Greece is a great choice both for romantic getaways and family trips. Wander the historical streets of Athens and Thessaloniki or head to an island to soak up the sun – the choice is yours.


It may be far away but it’s definitely worth the trip. Japan has sprawling metropolises, stunning scenery, and a rich history and culture to boot. Check out the cities of Kyoto and Tokyo and make sure to get your fill of their world-famous cuisine while you’re in town


Hop across the pond and experience an array of cultures, climates, cuisines and more. You can leave the phrasebook at home and get truly immersed in everything that this sprawling nation has to offer, from the Grand Canyon to the Statue of Liberty


With some of the best food around and boasting the world’s most romantic city, France is a great choice if you’re in a hurry. Be in its glorious capital in just hours, grab a pain au chocolat and practice your language skills while wandering along the banks of the Seine


La dolce vita is calling! With its stunning views, fascinating history and world-famous Neapolitan pizza, Italy is a great choice, whether you’re after an adventure or want to dive into a big bowl of spaghetti


A little off the beaten track, Morocco boasts stunning architecture, winding street markets to get lost in, and beautiful landscapes. Soak up the sun in Marrakech or head to Chefchaouen for one of the most unique experiences a holiday-maker can have

The Caribbean

Sun, sea and sand – what’s not to love? Head to the Caribbean if you really want to unwind. With plenty of picturesque locations to choose from, from the streets of Havana to the beaches of Grenada, you’re sure to find something that fits your holiday dreams.


When most people think ‘holiday’, sunshine and relaxation comes to mind – but a different kind of trip can be just as rewarding. Splash around in the Blue Lagoon and try your luck at catching a glimpse of the Northern Lights. This is definitely one for the bucket list.


India is well worth a visit if you have some time to spare. With an array of different cultures coexisting in this vast and vibrant nation, as well as gorgeous food to be enjoyed at every turn, you’ll find yourself immersed in the experience. Take a trip to the Taj Mahal for that jaw drop moment

Swiss Alps

If snow sports are your thing, then this mountainous region is perfect for you. Venture down the powdered slopes and warm your hands at the après-ski afterward. Perfect for a group of friends, a romantic trip, or even some time with the kids – if they can stand the cold!

What kind of holiday do you like best?

What’s your budget?

How long do you have for your trip?

Who’s going on the trip?

How are your languages skills?

What’s your ideal climate?

Which is top of your bucket list?

The disruption in 2017 lasted for several days and caused huge chaos for British tourists.

This week, the UK Government banned the Russian airline Aeroflot from accessing UK airspace after the attack on Ukraine.

In response, British Airways has been banned from landing in Russia or using its airspace.

Ryanair suspended all flights to Russia following the attack on Ukraine.

Transport secretary, Grant Shapps, has also banned all Russian private jets from landing in the UK. He tweeted: “Putin’s actions are unlawful and anyone benefitting from Russia’s agression in Ukraine is not welcome here. 

“I’ve strengthed our ban in the UK so that no Russian private jet can fly in UK airspace, or touchdown -effective immediately.” 

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