TUI forced to issue £232,000 refund to 83 tourists for Lanzarote food poisoning holiday

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“Water was served via a dispenser rather than in sealed bottles, and there was an unpleasant smell by the juice dispensing machine.

“Pests, including wasps, insects, birds, cats and dogs were seen in the eating area.

“Pools were insufficiently cleaned, the water was often dirty/cloudy, there was litter around the pool and faecal accidents were not dealt with adequately and or/quickly.

“There was an unpleasant smell of sewage from the irrigation water used in the grounds.”

He said that each of the claimants suffered “distress, anxiety and lack of enjoyment” on their holiday.

The 83 compensation payments are due to go before the High Court next week before approval.

A TUI spokesperson told “We are sorry to hear of these experiences at the Holiday Village Lanzarote.

“As this is now a legal matter, it would be inappropriate to comment further.

 “We’d like to reassure customers that we regularly audit all of our hotels in respect to health and safety, including hygiene.”

There are six more claimants whose cases are yet to be settled so the total compensation amount could be higher.

The symptoms of food poisoning include nausea, diarrhoea, being sick and stomach cramps.

Those afflicted can also suffer from a high temperature and a general sense of feeling unwell.

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