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Like many airlines, easyJet has been forced to amend its itinerary amid the ongoing coronavirus pandemic. Following the news of yet more travel restrictions, coupled with the ongoing national lockdown in the UK, the budget-carrier has also cancelled some of its package holidays.
Though some flights continue to operate, the airline has warned passengers of “a number of governments imposing travel entry bans” and travel restrictions.
In order to accommodate for those who are no longer able to travel, or who simply no longer want to, the airline is offering a range of options including the opportunity to rebook to a later date, a voucher for future travel or a full refund.
However, easyJet’s package holiday arm, easyJet Holidays, has made the decision to cancel all holidays up to and including March 24.
What are my options if my easyJet flight is cancelled?
Though some easyJet flights are cancelled, in its most recent website update on January 22, 2021, the airline said it is “planning to operate as many flights as possible.”
However, if part of all of a trip is cancelled, easyJet is working to notify passengers directly.
“We’re sorry if your travel plans have been disrupted, this is due to extraordinary circumstances outside of our control. We appreciate your understanding and thank you for your ongoing support,” easyJet said in a statement.
“If part or all of your trip is cancelled, you will be notified directly via email and will be informed of your options, which include switching to an another easyJet flight for free (this includes the option to select a different arrival and departure airport within the same country of the original booking if you wish), choosing a voucher for the value of your ticket or requesting a refund, all of which you will be able to manage yourself online via Manage bookings on easyJet.com or on the easyJet App.”
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What are my options if my easyJet flight is still running, but I am no longer able to or no longer wish to travel?
easyJet has developed its a new “protection promise” which aims to create more “flexibility” for its passengers.
“Due to a number of governments imposing travel entry bans on flights arriving from certain countries, or imposing travel restrictions on passengers who are non-residents or non-citizens of the respective countries, we appreciate the uncertainty this may be causing you and understand that you may wish to change your travel plans,” states the airline.
Passengers are given three options:
1. They can opt to switch to another easyJet flight for free. This includes the option to select a different arrival and departure airport within the same country of the original booking.
2. Passengers can opt for a voucher for the full value of their ticket. The voucher is valid for 12 months from the date of issue and gives the flexibility to boost travel anywhere on easyJet’s network.
3. Passengers can request a refund. The airline notes: “We are doing our best to process refund requests in the shortest possible time.”
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What are my options if my easyJet holiday is cancelled?
easyJet holidays has taken the decision to cancel all holidays up to and including March 24, 2021, as a result of the ongoing travel restrictions.
The airline vows to “provide all customers with impacted bookings some options to select from”.
These include the option to change their holiday online or receive easyJet holidays credit to their online account for a future holiday when they are ready to make another booking. The voucher lasts for 12 months, though the holiday itself can take place beyond this time frame.
Alternatively, customers can have a refund back
to their original payment method used to make the booking.
“Customers who opt for a refund can be reassured they will receive this in full and easyJet holidays has been able to process these in an average of 12 days,” the holiday provider said in a press release.
Matt Callaghan, easyJet holidays customer director, said: “We know this news will be disappointing. But we want to give our customers as much flexibility and choice as possible so they can decide what is best for them. We’re really proud that, where we’ve needed to cancel holidays, we’ve been able to process refunds in an average of 12 days.
“We’ll continue to do the right thing for customers. And for any customers wanting to change their holiday or make a new booking, we’ve got holidays on sale all the way through to March 2022. We know there is light at the end of the tunnel with the vaccine.
“We can’t wait to take people on well-deserved holidays just as soon as it’s possible for us to do so.”
What are my options if my easyJet holiday is still going ahead, but I no longer wish to travel?
For holidays beyond March 25, which at the time of writing are still planned to go ahead, customers will be eligible to make use of easyJet’s “protection promise.”
“Customers can change or defer their holiday online up to 28 days before they are due to travel without incurring any change fees,” states easyJet holidays.
What do the cancellations mean for future easyJet flights and holiday bookings?
At present, easyJet holidays has made no decision to amend any plans after March 25.
Customers should continually check both the easyJet and easyJet holidays website for further updates.
“Our teams are currently working through holidays in departure date order to ensure everything is in place for your trip,” states the easyJet website.
“If, when we get to review your departure date, your holiday becomes impacted by the changes then we’ll be in touch.
“If we can provide your holiday in accordance with our booking conditions and you choose not to travel, cancellation charges as set out in our booking conditions will apply.
“If your holiday is for a destination currently advised as against all but essential travel according to the FCDO, you may still be able to cancel your holiday for easyJet holidays credit depending on your departure date.”
Are customers entitled to compensation as a result of cancellations?
Customers are not entitled to compensation as a result of cancellations due to the coronavirus pandemic and government travel restrictions.
Delays and cancellations related to COVID-19 are treated as extraordinary circumstances under the Civil Aviation Authority, and therefore customers can not claim compensation via Regulation EC261/2004.
How is easyJet improving safety for future flight and holiday bookings?
easyJet has set out an array of new measures to keep passengers and crew safe when travelling.
Some of the typical measures which have been introduced include temperature checks at airports, enhanced social distancing measures at airports, and the use of face masks at airports and for the duration of the flight.
Passengers will not be allowed to use scarves, face visors or masks with valves onboard.
Instead, they should opt for an FFP2 or equivalent certified surgical or cloth mask.
Boarding wait times may also be longer to ensure social distancing is adhered to.
easyJet states it has been “certified with the four-star COVID-19 airline safety rating by international airline rating agency Skytrax”.
“Our aircraft are already fitted with HEPA filters, the same as those used in hospitals, replacing cabin air every three to four minutes,” states the airline.
“The cabin is thoroughly disinfected daily, which provides surface protection from viruses that lasts for at least 24 hours.”
Customers who have an airport transfer included in their holiday will see reduced seating capacity on board vehicles. Customers can also upgrade to a private transfer.
Hotels have also ramped up deep cleaning and may have capacity limits in general common areas. In some places, certain amenities “may or may not be available”.
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