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TUI has axed holidays to destinations including Turkey and Egypt. The move further supports the holiday giant’s promise not to take customers on holidays where they will be required to quarantine for any length of time which can not be shortened with evidence of a negative COVID-19 test or being fully vaccinated.
The holiday provider says it is working in line with Government travel restrictions.
“We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned,” TUI said in a statement.
“We are constantly reviewing our holiday programme and cancellations in line with the Government updates every three weeks, with the next update due in early June.
“Due to ongoing uncertainty, we have unfortunately had to cancel all holidays to the following Red and Amber destinations up to and including 27th June: Mexico, Dominican Republic, Costa Rica, Turkey, Egypt, Cape Verde, Morocco, Tunisia and Bulgaria.”
Customers will be entitled to a full refund for their cancelled holiday.
Those who still want to travel in the future can opt to rebook to a later date, switch to an alternative holiday or receive credit towards future travel.
“All customers impacted by these cancellations will be contacted directly and will be able to request a full cash refund, or to change to a later date or alternative holiday and receive a booking incentive,” TUI explained.
“If we need to cancel any future holidays because of updated Government guidance, we will be in touch with you directly and will aim to give you at least seven days’ notice.
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“We would like to thank our customers for their understanding at this time.”
As part of its current holiday promise, TUI is offering customers more flexibility.
“We promise you the flexibility to make changes to your holiday booking. We’re offering fee-free changes on all holidays, including those to green list destinations, due to depart before 31 October 2021,” the TUI website states.
Customers can make a fee-free change up to seven days before their departure date if they are due to travel before May 31, 2021.
Customers due to travel on or before August 31, 2021, can make a fee-free change up to 14 days before departure.
Customers can make a change up until 21 days prior to departure if their booking was made either between November 23, 2020, and November 30, 2020, or December 22, 2020, and February 9, 2020, and is due to depart before October 31, 2021.
Anyone due to travel between September 1, 2021, and October 31, 2021, are also entitled to change their holiday without incurring a fee up until 28 days before departure.
TUI adds: “If we know a destination or hotel is asking people to quarantine when they arrive in the country, for any length of time – and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or of being fully vaccinated – or if a destination is on the red list meaning you’ll need to quarantine in a hotel on your return, we simply won’t go there.
“If – before you depart – we know you’ll have to quarantine at home on your return home, you’ll have the option to change your holiday, as we don’t expect you to do this, but your booking won’t be cancelled.”
So far in May, TUI has only operated flights out of London Gatwick, Manchester, Birmingham and Bristol.
From May 27, the airline will operate from more UK flight hubs but customers are advised to check their specific booking and destination for more information.
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