Gatwick Airport customers MISS flights as screens go down – can you claim compensation?

The major London airport has been facing technological difficulties today.

After flight screens went blank this morning, hundreds of passengers were left in the dark.

As a temporary solution to the problem, Gatwick Airport staff have been writing travel information on whiteboards.

Sadly, this doesn’t seem to be enough to keep holidaymakers informed about flight times.

Since the chaos began this morning, holidaymakers have complained about delays on social media.

Some even claim that the problems have led to them missing their flights.

One Twitter user said: “(Missed) flight. No screens. Can’t get out departure to rebook c*** service.

“Three sad kids. Come on Gatwick.”

Another advised the airline: “It might also help to provide someone to escort people who have missed flights out of departures so they can begin rebooking trips.”

The BBC’s Simon Jones has also reported that a “handful” of customers have missed their flights.

Thankfully, compensation experts at Flight-Delayed.co.uk reveal that situations like this usually warrant refunds.

Customers who check in on time often aren’t considered to be liable for airport problems.

The website explains: “In order to qualify for compensation under Regulation EC 261/2004, you will have to have checked in on time.

“If the flight then is delayed or cancelled, or if you are denied boarding, it is clear that you, personally, cannot be blamed for the incident.

“For instance: there was a technical error, the captain overslept, or the airline overbooked the flight.”

It is not known whether or not the customers affected will be refunded for missed flights.

Daily Star Online has approached Gatwick Airport for comment and we are currently awaiting a response.

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