A Today Show host has slammed airline Jetstar after claiming staff left his teenage daughter feeling “intimidated” on her flight.
Karl Stefanovic, an Australian TV host and journalist, spoke about the incident to co-host Allison Langdon, reports news.com.au.
The Channel 9 personality claimed that during a flight his daughter, 17-year-old Ava – who also goes by the name WIllow – was 500g over her carry-on weight limit.
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She reportedly asked if she could move an item from the case to her handbag – but staff members denied her in what Karl said was a “rude” manner.
Allison asked him: “So she [Ava Stefanovic] could take something out and throw it out, but she couldn’t take it out and wear it?”
The father claimed: “No, she [Ava] asked if she could put it in her handbag. They [Jetstar staff] said, ‘If you want to throw your handbag out'. It was so rude. So rude.
“That made my daughter, who is only 17, feel completely intimidated.”
It is believed that Ava then had to pay for the extra 500g in her carry-on.
Jetstar’s baggage allowance lets Economy Starter, Starter Plus and Starter Max carry on a main item and a smaller piece of luggage with a 7kg weight limit across both bags.
Those in business can have a combined weight of no more than 14kg.
In a statement, Jetstar told Daily Star: “We always strive to ensure our passengers have a safe and enjoyable journey when travelling with us.
"We apologise to Ms Stefanovic if this was not her experience and have reached out to her to better understand what happened.”
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It's not the first time that baggage allowance has been a point of contention.
Previously, a bloke was caught attempting a cheeky trick at the check in desk to try and get his bag under the weight allowance for his flight.
Meanwhile, one flight attendant warned Brits that they're often making a simple mistake when stowing their luggage.
She claimed placing the bags in the overhead bins incorrectly means other people can't get their bags on-board.
And, a UK holidaymaker fell foul of airline security measures by attempting to pack a tin of baked beans in their carry-on luggage.
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